Quarterly report pursuant to Section 13 or 15(d)

Goodwill and Identified Intangible Assets

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Goodwill and Identified Intangible Assets
 9 Months Ended
Sep. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and Identified Intangible Assets Goodwill and Identified Intangible Assets
Goodwill
Goodwill was recorded as a result of the acquisition of the Company in 2014 by funds affiliated with Golden Gate Capital and the acquisitions made by the Company in 2019 of Teckst Inc. and SpeechIQ LLC.
Subsequent to the annual impairment test completed during the fourth quarter of 2020, the Company believes there have been no significant events or circumstances negatively affecting the valuation of goodwill. For the three and nine months ended September 30, 2021 and 2020, there was no impairment to the carrying value of the Company’s goodwill.
The changes in the carrying amount of goodwill for the nine months ended September 30, 2021 and the year ended 2020, are as follows (dollars in thousands):
September 30,
2021		 December 31,
2020
Balance, beginning of the year $ 47,481  $ 47,461 
Addition —  20 
Balance, end of period $ 47,481  $ 47,481 
Identified Intangible Assets
Intangible assets were acquired in connection with the acquisition of the Company in March 2014 by Golden Gate Capital, and the Company’s acquisition of Teckst Inc., SpeechIQ LLC and BusinessPhone in October 2019, December 2019, and February 2021, respectively.
Amortization expense related to the Company’s identified intangible assets was $1.1 million and $1.0 million for the three months ended September 30, 2021 and 2020, respectively, and $3.4 million and $3.1 million for the nine months ended September 30, 2021 and 2020, respectively. On the face of the consolidated statements of operations and comprehensive loss the amortization of technology-based intangible assets is included within cost of revenue, the amortization of marketing-based and customer-based intangible assets are included within sales and marketing expense, and the amortization of the acquired workforce is included within cost of revenue and research and development expense.
Identified intangible assets consisted of the following at September 30, 2021 (dollars in thousands):

Cost Accumulated
Amortization		 Carrying
Amount		 Weighted Average
Remaining Life
(In Years)
Marketing-based $ 1,400  $ (1,234) $ 166  2.21
Technology-based 18,300  (15,224) 3,076  2.30
Customer-based 27,700  (9,987) 17,713  8.62
Workforce-based 380  (25) 355  9.35
$ 47,780  $ (26,470) $ 21,310 
Identified intangible assets consisted of the following at December 31, 2020 (dollars in thousands):

Cost Accumulated
Amortization		 Carrying
Amount		 Weighted Average
Remaining Life
(In Years)
Marketing-based $ 1,400  $ (1,144) $ 256  2.59
Technology-based 18,300  (13,484) 4,816  2.56
Customer-based 22,100  (8,484) 13,616  9.05
$ 41,800  $ (23,112) $ 18,688 
Future amortization of identified intangible assets at September 30, 2021 is shown below (dollars in thousands):

As of September 30, 2021 Amount
Remaining 2021 $ 1,114 
2022 3,479 
2023 3,189 
2024 2,328 
2025 2,114 
2026 and beyond 9,086 
Total future identified intangible asset amortization $ 21,310